Introduction

These Terms govern the access and/or use of Lursight's websites and applications ("Websites" and "Apps") by individuals ("you", "your"). By accessing or using our Websites and/or Apps, you confirm that you accept these Terms of Service.

These Terms are part of, and subject to, our Privacy Statement and Cookies Policy. By continuing to access or use our Websites and/or Apps, you confirm your agreement to all of these terms.

About Lursight

Our Websites and Apps are owned and operated by Lursight (“Lursight”, “we”, “us” or “our”).

We are a company registered in England and Wales under registration number 10583855. Our registered office and principal place of business is at The Cottage, Bristol, United Kingdom, BS35 1LD.

You can contact us by (a) post, to The Cottage, Bristol, United Kingdom, BS35 1LD, or (b) email, using the following email address: info@lursight.com.

Changes to the Terms of Service

We may update these Terms from time to time by publishing a new version at lursight.com/terms_of_service. If we make significant changes to these Terms, we will notify you via email or by posting the revised Terms on our Websites and Apps with an updated “Effective Date” at the top.

Please check lursight.com/terms_of_service regularly for any such changes.

Information Use Only

The content on our Websites and Apps is provided for general information only. It is not intended to amount to professional advice on which you should rely. You should seek specialist advice before taking, or refraining from, any action based on the content on our platforms.

We may suspend or withdraw our Websites and Apps

Our Websites and Apps are made available free of charge unless stated otherwise.

We do not guarantee that our Websites or Apps, or any content on them, will always be available or uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of our Websites or Apps at any time and for any reason. We will endeavour to provide reasonable notice of any suspension or withdrawal.

You are responsible for ensuring that all persons who access our Websites or Apps through your internet connection are aware of these Terms and other applicable terms, and that they comply with them.

Refund Policy

We offer refunds for our products and services under specific conditions. By making a purchase, you acknowledge that you have read and agree to the terms of this refund policy.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Software Malfunction: If a critical software defect prevents the core functionality from being delivered as described, and we are unable to remedy the issue within a reasonable timeframe.
• Non-Delivery of Service: If, due to our fault, the service you purchased is not delivered within the agreed timeframe, and we are unable to fulfil the service after reasonable efforts.
• Duplicate Payments: If you are charged multiple times for the same product or service, a refund will be issued for the excess charges.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after purchase.
• Failure to follow installation, usage, or support guidelines.
• Issues caused by third-party integrations or services not controlled by Lursight.

3. Refund Request Process

To request a refund, you must contact our support team within 14 days of your purchase and provide proof of purchase along with a detailed description of the issue encountered. Refund requests will be reviewed on a case-by-case basis.

4. Refund Method

Approved refunds will be issued to the original payment method used at the time of purchase. Depending on your payment provider, it may take 10 business days for the refund to be reflected in your account.

5. Amendments

We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our Websites or Apps.

You must keep your account details safe

If you choose, or are provided with, a user identification code, password, or any other security information, you must treat such information as confidential and must not disclose it to any third party.

We reserve the right to disable any user identification code or password, whether chosen by you or allocated by us, if in our opinion you have failed to comply with any of the provisions of these Terms or applicable laws.

If you suspect or know that anyone other than you knows your security details, you must promptly notify us at info@lursight.com.

How you may use material on our Websites and Apps

We are the owner or licensee of all intellectual property rights in our Websites, Apps, and the material published on them. Those works are protected by copyright laws and treaties worldwide. All such rights are reserved.

You may print off one copy, and download extracts, of any page(s) from our Websites or Apps for personal use, and you may draw the attention of others within your organisation to content posted on our Websites or Apps.

You must not modify copies of any materials you have printed or downloaded in any way, and you must not use any illustrations, photographs, or graphics separately from any accompanying text.

We are not responsible for websites we link to

Our Websites and Apps may contain links to third-party sites and resources. These links are provided for your information only and should not be interpreted as endorsement by us of those sites or their content.

We have no control over the content of those third-party sites or resources.

Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Different limitations and exclusions of liability apply to the supply of our products or services to you, which are set out in our terms and conditions of supply.

How we may use your personal data

We will only use your personal data as set out in our Privacy Policy.

Which country's laws apply to any disputes?

These Terms and their subject matter are governed by English law. If you are a consumer, the courts of England will have jurisdiction unless you are a resident of Northern Ireland or Scotland, in which case you may also bring proceedings in those jurisdictions. If you are a business, you agree to the exclusive jurisdiction of the courts of England.